Frequently Asked Questions

Helpful Hints When Choosing A Car Service

  • When selecting a company for your corporate travel, call the company during business hours and ask about the vehicles they provide and understand their rates and policies. Keep in mind that you are selecting a service, not just a luxury vehicle.
  • Select a company that meets your expectations and has competitive pricing. We all love a low price, but in this industry a cheap price generally equates to older vehicles, inexperienced drivers and unanswered calls when problems arise.
  • If you are renting a limousine for your wedding, shop 2 months in advance to have a good selection of vehicles from which to choose.
  • Visit companies during the week when their inventory is at hand for you to view. Book your reservation as early as possible.
  • Understand your contract and get the name and cell number of the person who will be coordinating your event.
  • Confirm your reservation a week before and the day before your wedding. Accidents happen.

Questions you may want to ask when you are shopping for a limousine service…

WHERE ARE YOU LOCATED?

 

We are based in Somerset County, New Jersey. Our client base extends to communities situated along the I-78 corridor. Our service is primarily in New Jersey and the New York metropolitan area/airports, however we can take you anywhere in the Northeast in privacy and comfort.

WHAT ARE YOUR HOURS OF OPERATION?

 

Our representatives are on duty from 6:30 AM to 10:30 PM seven days a week. Beyond these hours, we transfer the phones to our evening dispatcher who will respond promptly to your inquiry when necessary. We are a 24/7 service and cars can be available anytime if booked in advance.

WHAT KIND OF VEHICLES DO YOU HAVE?

 

We use Lincoln Town Cars (maximum 4 people) and Town Car stretch limousines (available in 6, 8, and 10 passenger ). For special occasions we can provide vehicles like a white Rolls Royce, a Lincoln Navigator stretch, a Hummer stretch or a Party Bus.

HOW FAR IN ADVANCE SHOULD I BOOK MY TRIP?

 

For Town Cars, we suggest that you book at least a day in advance We realize this is not always possible, and we may be able to accommodate you on short notice -- within 30 to 60 minutes. At peak times (4 PM on Thursday and Friday, evenings, etc.), we may not have a car for you unless we've heard from you in advance.

FOR A CAR EARLY IN THE MORNING, WHEN SHOULD I CALL?

 

For pick ups before 9 AM, please call before 9 PM the previous evening. We're always busy early. Need a 5:30 AM pick up to the airport? No problem, but you must book in advance. Please note that pick ups after 12AM and before 6AM have a $10 surcharge attached to your destination fee.

WHAT IS THE CANCELLATION POLICY?

 

We must hear from you at least one hour in advance of your reservation time, or we will bill for a "no show". Also, for an early morning reservation before 9 AM, you must cancel by 10 PM the previous evening.

HOW AM I MET AT THE AIRPORT?

 

Our driver will meet you inside the terminal at your baggage area with a name sign and will assist you with luggage. Many limousine companies charge an extra $6-10.00 for this "meet and greet" service, plus parking. We only charge for parking. If you have carry-on luggage or no luggage, you may request an "Express Pick-Up where we meet you at a designated departure door.

WHAT SHOULD I DO IF I CAN'T FIND MY DRIVER AT THE AIRPORT?

 

If you cannot find your driver at the designated pickup point, call our dispatchers at 908-322-3100 and 732-636-3100 so they can get in touch with the driver and help you locate each other. When you call, give your exact location referencing door numbers or baggage carousels and your cell number. Don't move from that location; the driver will meet you. To avoid being charged as a "No Show" do not assume that the driver is not there and leave.

WHAT SHOULD I DO IF MY FLIGHT IS DELAYED? WILL THE DRIVER WAIT?

 

Yes, however we are only as good as the flight information we get from the airlines. We always update the arrival times of our airport reservations but sometimes (usually in bad weather) we cannot get through to the airlines or cannot get accurate arrival times. We are committed to making sure you, our valued customer, is picked up, but sometimes we can use your help. If you have an opportunity to call to advise us about a delay, we would appreciate hearing from you. Call us at 908-322-3100 and 732-636-3100.

WHAT IS YOUR POLICY ON WAITING TIME?

 

We strive to give you good value for your transportation dollars and allow substantial grace periods on your reservations. This includes being as generous as we can with driver waiting time at airport pick ups. Our policy is as follows:

  • Home, office, business, restaurant, etc. -- first 15 minutes free
  • Airport domestic arrival -- first 30 minutes free
  • Airport international arrival -- first one hour free
  • Penn Station / Amtrak -- first 30 minutes free
  • Penn Station / Amtrak -- first 30 minutes free
  • Passenger Ship Terminal -- first one hour free

HOW MUCH DO YOU CHARGE FOR WAITING TIME?

 

After the grace period, waiting time is billed at $50.00 per hour for Town Cars and $60.00 per hour for a 6 & 8 passenger stretch. For an airport pick up, we update the arrival time approximately one hour before the scheduled arrival in order to get an airborne ETA. This now becomes the new reservation arrival time. If we are unable to obtain an update then the original arrival time holds. Waiting time is clocked until you and the driver are in the vehicle and begin the trip.

WHAT OTHER CHARGES MAY BE ADDED TO MY TRIP ?

 

  • The State of New Jersey charges 7% sales tax on the fare. We are required to collect the tax.
  • Any tolls incurred from road, bridge or tunnel use is charged at actual rate. All tolls are round trip.
  • Any parking fees paid at airports are charged at actual rate.
  • Any stops made en route with a wait time of less than 5 minutes is $10/ stop.
  • Any stop made outside of route with a wait time of less than 5 minuets is $25/ stop.
  • A fuel surcharge of 5% of the fare will be incurred when the price of regular gasoline is greater than $2.25/ gallon.
  • A surcharge of 25% of the fare is charged on all trips that occur on the 7 major holidays.

WHAT IS YOUR POLICY ON TIPPING THE DRIVER?

 

On any payment with a credit card (all major ones accepted), we add a standard gratuity of 20% based on the fare. No other tip is expected by our drivers. You may give more for exceptional service.

DO YOU PROVIDE CHILD CAR SEATS?

 

We have found that families prefer using their own child seats. As a special service, if you book a round trip with us, we will store your car seat free of charge and send it with the car picking your family up on your return.

booking